Need Help?

There are resources in the pull-down menus on this page to handle the most frequent issues that users experience with the myBelmont portal.  If you do not find what you need or require additional assistance, please send an email to mybelmont@belmont.edu.  If you already have a BUID, please include that information in your email.

MyBelmont Frequently Asked Questions and Troubleshooting Guide

This guide should assist you with questions and issues regarding your MyBelmont account. This is a work in progress, so please let us know if you have questions not covered by this guide.

Frequently Asked Questions: : Troubleshooting

Frequently Asked Questions

How do I create my MyBelmont account?

To create your MyBelmont account, go to https://my.belmont.edu/ and select First Time Users. You will be asked to provide your Belmont ID number (BUID), your date of birth and the last 4 of your social security number.

After providing that information and the system recognizes you, you will be asked to provide a username and password. Then you will be asked to set up your security question and answer. You may either select a question from the list or create your own. The most secure way to create your question/answer is to select or create the question and then give a random answer that you will remember, but that has nothing to do with the question. As this is used to reset your password or look up your username, please be certain it is something you will remember.

If you have issues creating your MyBelmont account, please see the Troubleshooting section below.

How do I access my campus email?

Belmont uses different email systems for different users based on your role at Belmont.

Students and Adjunct Faculty
Student and Adjunct Faculty accounts are hosted at Gmail. Belmont accounts do not use Google's standard authentication, we control authentication through your MyBelmont account. If you are unable to log into your email account, please be sure that you do not have any other Google accounts open in the same browser (i.e. Chrome, Firefox, Internet Explorer, Safari, etc.) These accounts would include Gmail, Google, YouTube, etc. accounts.

You may access your email directly through your MyBelmont account without needing a separate username and password. You may also go directly to the website listed by your email address, i.e. http://pop.belmont.edu/ for students and http://adjuncts.belmont.edu/ for adjunct faculty. It will redirect you to the login page and back to your email account without actually logging into the MyBelmont portal.

Full-time Faculty and Staff
Full-time Faculty and Staff accounts are hosted at Office365. You will need to log in using your full email address and email password.

You may access your webmail by clicking on the Outlook mail icon in MyBelmont or you may go to http://outlook.belmont.edu/ or http://owa.belmont.edu/. Your User Services support person will be able to assist you with setting up the Outlook client on your computer.

How do I change my password?

You may change your passwords in MyBelmont by selecting the Control Panel link in the upper right of your MyBelmont account just below the main menu bar. Click on the Control Panel like and then select the password tool you want from the left-hand menu.

There are two different passwords in MyBelmont, your MyBelmont password and your Email password. They can be the same, but they don't have to be. The tool labeled Change password is for your MyBelmont account. The tool labeled Change email password only changes the email password. For students and adjunct faculty, the email password only sets the password you use for accessing your email from a smart device or email client. Students and adjunct faculty will always be able to access their email through MyBelmont. For full-time faculty and staff, this sets the password required to access your email account.

Should you forget your MyBelmont password, you may also reset your MyBelmont password by using the Forgot Password link on the login page of MyBelmont. You will need to know your BUID, date of birth, the last 4 of your Social Security Number and the answer to your security question.

Troubleshooting

Account Creation (First Time User)

There are two main messages that MyBelmont may give you during the account creation process. "Sorry, no user found with that information" or "User Not Found in MyBelmont."

Sorry, no user found with that information
This message means that we were not able to figure out who you were by the information given. Please try your information again. It may have simply been a typographical error. Make certain you are entering your BUID as the letter "B" followed by 8 numbers.

If the message continues, we may have some data incorrect in our Banner database. Please contact Belmont Central (615-460-5402) and ask them to confirm your date of birth and the last 4 of your social security number.

User Not Found in MyBelmont
This message means that we were able to determine who you are, but that there is not yet an account for you in the MyBelmont system. Why this may be would depend on what your role is here at Belmont.

Student accounts are automatically created when the enrollment deposit has been processed. If you have paid your enrollment deposit and are still unable to create your account, please contact Belmont Central (615-460-5402) to confirm that the payment has been processed. During registration, there may be a short period of time before your account is created.

Faculty and staff accounts are created after all paperwork has be processed in Human Resources and your email account has been assigned. If you have not received an email with your Belmont email address, your account most likely has not been created yet. Please contact Human Resources (615-460-6456 or hr@belmont.edu) and ask them the status of your paperwork.

When I click on links in MyBelmont it doesn't do anything

Many links in MyBelmont open in a new tab or window. The most common reason for this behavior is that your browser is blocking pop-up windows. You will need to disable pop-up blocking or (depending on your browser) allow pop-ups for Belmont web sites.

I can't get into Banner (Degreeworks, ePay, etc.)

If you are unable to get into your Banner Web, Degreeworks or ePay accounts, you will usually get an error that states, "External User ID Can not be determined". You may also receive a page of code that starts with a date and then, "Failed to execute target prodecure…" These errors are most commonly caused by a corrupt cookie in your browser. Usually, trying a different browser or computer will allow you access.

To resolve the issue in a particular browser, please sign out of your MyBelmont account and wait for the page to display, "You have successfully logged out of MyBelmont." In your browser, remove all cookies for belmont.edu and then completely shut down your browser application. (Not just the current window.) Then reopen your browser and log back into your MyBelmont account. You should be able to access your account(s).

If you are still unable to get into your account(s), please email mybelmont@belmont.edu with your BUID and what account(s) you are having trouble accessing.

 

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