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MyBelmont Frequently Asked Questions and Troubleshooting Guide


How do I create my MyBelmont account?

You no longer need to go through the First Time User process.

You should receive an email from with your Belmont email address and temporary password. This is what you will use to access your MyBelmont account and most everything available online for Belmont.

When signing in for the first time, you will be required to set up multifactor authentication on your email account.
If you have issues creating your MyBelmont account, please see the Troubleshooting section below.


How do I access my campus email?

All Belmont email accounts have moved to Microsoft365.

Students will receive an email address. This will be sent to the personal email address listed for you in our Banner database. You will also be required to set up multifactor authentication when first logging into your Belmont email account.

Since your email address is your login to MyBelmont, you may access your email by clicking the Outlook link in the Launchpad menu. You may also access your account directly at a href="" target="_blank">

Faculty and Staff
All Faculty and Staff accounts are hosted at Microsoft365. You will need to log in using your full email address and email password.

You may access your webmail by clicking on the Outlook mail icon in MyBelmont or you may go to or Your User Services support person will be able to assist you with setting up the Outlook client on your computer.

How do I change my password?

You may change your password in MyBelmont by selecting the Control Panel link in the upper right of your MyBelmont account just below the main menu bar. Then select the Change Password tool from the left-hand menu.

There is now only one password for MyBelmont. This is your Microsoft365 email password.



I just set up my account. When I log into MyBelmont I get a blank page

Sometimes a new account will not be created when you first log into the system. The first thing you can try is using a different browser. For example: If you first tried your account with Google Chrome, then try it with Firefox, Safari (Mac) or Edge (Windows). You may also try using a different device, e.g. computer vs phone, etc.

If you still receive a mostly blank page, please send a message stating your MyBelmont page is mostly blank, your name, and BUID to and we will correct the account for you. This is a one-time issue and, once corrected, should not cause further issues.

When I log into MyBelmont I get a "500 Error" message

If you still receive a 500 server error message, please send a message stating your MyBelmont page getting an error message, your name, and BUID to and we will correct the account for you. This is a one-time issue and, once corrected, should not cause further issues.

I can't get past the multifactor authentication (MFA), I've changed my phone/device, etc.

If you are using the same device and are using the Microsoft Authenticator App, please try removing the Belmont University profile in the app, and then try logging in again. It should ask you to recreate the profile so that you can confirm your login. If that still does not work, please contact the Service Desk (x8888 on campus or 615-460-8888 off campus) or email and we will reset your MFA settings so you can reconfigure your options.

When I log into MyBelmont it tells me my session has timed out

This is usually caused by saving a bookmark or link to the MyBelmont login page. Unfortunately, there is session information in the URL that is only valid the first time it is used. Please go directly to and log into your account. After you log in you may save a bookmark or link to your MyBelmont home page. That bookmark will always take you to the login page if you are not already logged into your account.

Account Creation (First Time User)

MyBelmont accounts are created automatically and are tied to your Microsoft Belmont email account. You should have received an email from with your new Belmont email address, your temporary password, and the basic instructions for setting up your account.

Student accounts are automatically created when the enrollment deposit has been processed. If you have paid your enrollment deposit and are still unable to create your account, please contact Belmont Central (615-460-5402) to confirm that the payment has been processed. During registration, there may be a short period of time before your account is created.

Faculty and staff accounts are created after all paperwork has been processed in Human Resources and your email account has been assigned. If you have not received an email with your Belmont email address, your account most likely has not been created yet. Please contact Human Resources (615-460-6456 or and ask them the status of your paperwork.

When I click on links in MyBelmont it doesn't do anything

Many links in MyBelmont open in a new tab or window. The most common reason for this behavior is that your browser is blocking pop-up windows. You will need to disable pop-up blocking or (depending on your browser) allow pop-ups for Belmont web sites.

I can't get into Banner (Degreeworks, ePay, etc.)

If you are unable to get into your Banner Web, Degreeworks or ePay accounts, you will usually get an error that states, "External User ID Can not be determined". You may also receive a page of code that starts with a date and then, "Failed to execute target prodecure…" These errors are most commonly caused by a corrupt cookie in your browser. Usually, trying a different browser or computer will allow you access.

To resolve the issue in a particular browser, please sign out of your MyBelmont account and wait for the MyBelmont "Take Me to My Account" page to display. In your browser, remove all cookies for and, and then completely shut down your browser application. (Not just the current window.) Then reopen your browser and log back into your MyBelmont account. You should be able to access your account(s).

If you are still unable to get into your account(s), please email with your BUID and what account(s) you are having trouble accessing.


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